Frequently Asked Questions
Frequently asked questions
It is our goal to have your gift delivered as soon as possible. Gifts are completed within 1-3 business days. If your order includes a personalized item, there will be an additional 1-2 business days needed. Rush services are available for an additional fee. Please reply to your order confirmation email us at email@example.com and we would be happy to help you.
Our gifts arrive beautifully presented, and it is our standard to send gifts as shown when purchasing a Ready-To-Ship Gift. When you design your own gift we will send you a photo of your gift after it is complete. If a substitution is required we will contact you to select the most appropriate item for your special gift.
Yes - we never include an invoice with the gift package. An invoice will be e-mailed to you separately with a tracking number.
Shipping large quantities of gifts is never a problem so please contact us for an accurate shipping quote if you are looking to order 4 or more gifts.
We sure can! All you need to do is add the gifts you want to your cart, and you will have the option to choose which gift will go to which address at checkout. Be sure to not by-pass the review of your cart page as that is where you will click the box and identify you are shipping to multiple locations. A button box will appear at the top of the page of your 'View Cart' page to prompt the multiple shipping feature. Be sure to give this button a few seconds to load. If it does not appear try refreshing your page.
Due to the custom nature of our products, our boxes are final sale and non-refundable. However, your satisfaction is extremely important to us. In case of any issues or damages, please contact us within 24 hours of delivery so that we can make it right for you. You can contact us via firstname.lastname@example.org.
Sometimes gifts can be returned if there was an incorrect address, the item was refused at the door, the order went missing, the recipient moved, or the address was deemed unsafe for delivery. If your gift is returned to our studio, we will contact the number or email address provided at the time of order. • If delivery is attempted for a second time, an additional delivery fee will be applied. • If we are unable to contact the individual who placed the order and therefore cannot make arrangements within 30 days of the order being placed, we will consider the gift abandoned.